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Terms & Conditions


A. At we offer great value plants at great prices. To keep those prices down we order only what is requested by you the purchaser to the growers in Holland, therefore an item once ordered and delivered can not be returned.



A. For our subscriptions, our policy for delivery is to have your first plant to you at the next available delivery slot - which is the first week of every month.

Like the postal service, If we can not deliver in a safe place ie: shed/porch then we will pop a note in your letter box stating that we have tried. Please contact us to make alternative arrangements. If you have a special delivery request such as "leave with your neighbour or in the shed please state so.

Q. Cancellation Policy

A. If you wish to cancel your subscription, please contact us straight away. All subscriptions are for a minimum three months, except the Big Girl Planties Annual Subscription which is non refundable. If you no longer wish to receive the Big Girl Planties subscription, you could still change the delivery address and gift to someone else, please email 

Q. Privacy Data

A. General Data Protection Regulations (GDPR). Under new legislation 1st May 2018 we have obligations in relation to the data we hold which relates to you the purchaser. The obligations include ensuring that such Personal data is correct, that is kept securely, that personal data will not be shared with any person or organisation and that we collect and process it lawfully.

Q. Refund Policy

A. By signing up to our subscription you are committing to an ongoing payment scheme with (previously If you are not happy with your purchase when the item has been delivered please contact us immediately (within 24 hours). We can offer a replacement only if the plant or item is damaged. We will not process a refund. The damaged item will need to be returned to us before any replacement can be made, where an assessment will be made of the product.

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